STELLUX HELP DESK
Questions, answered clearly.
Browse the essentials first, then open the matching technical guide whenever you need the full process, evidence standard or operating detail.
01How does Stellux grade a used LED display?
Quality+
Stellux records production age, cabinet appearance and functional test results separately. These internal Y, C and F references support a commercial grade, which is confirmed against the physical batch and its evidence before quotation.
Open the detailed guide →02What testing happens before a batch is shipped?
Quality+
The six-step workflow covers receiving, inspection, repair when required, continuous aging, packing and shipping. The exact records available depend on the batch, so buyers should request the matching grade sheet, test evidence and packing plan.
Open the detailed guide →03Does every product page represent confirmed live stock?
Inventory+
No. Published live-stock records and workflow demonstration records are labelled separately. A demonstration listing explains the information and evidence structure but must not be treated as confirmed inventory.
Open the detailed guide →04Can I request evidence for the exact cabinets being quoted?
Evidence+
Yes. Useful batch evidence can include identity and quantity records, cabinet condition photographs, power-on and functional checks, repair notes, aging observations and packing references. Availability is confirmed for the exact lot.
Open the detailed guide →05Why are final prices not shown as fixed online prices?
Commercial+
This is an inquiry-led B2B site. Final commercial terms depend on the exact batch, verified condition, quantity, specification, accessories, packing and destination. Reference factors explain the grading logic but are not final quotations.
Open the detailed guide →06How should I describe the stock I need?
Buying+
Send the target pixel pitch or viewing distance, screen dimensions, indoor or outdoor application, preferred brand if any, quantity, destination and required date. This gives the team enough information to match a usable batch.
Open the detailed guide →07How are used LED cabinets packed for export?
Shipping+
Packing is planned around the cabinet type, quantity and route. Flight cases or export crates may be used, with final cabinet counts, accessory separation, case references and loading evidence recorded as appropriate.
Open the detailed guide →08Are Stellux grades third-party certifications?
Quality+
No. Stellux grading codes are an internal commercial reference framework designed to make condition discussions clearer. They do not replace independent certification or the buyer's review of batch-specific evidence.
Open the detailed guide →STILL NEED HELP?
